Our customer service can be reached on the following phone number and e-mail address:
Phone: +31 (0)85-0608439
It is also possible to fill in the contact form on the ‘Support’ page of our webshop.
In case you did not save your Size-ID with your previous order, you have to use the size recommendation tool again in order to get a new size recommendation.
No shipping costs are charged for deliveries within the Netherlands.
For deliveries within the European Union, the shipping costs are €7,95. For orders above €175,- delivery is free of charge.
Rest of the world
For deliveries to the rest of the world, the shipping costs are €19,95. For orders above €300,- delivery is free of charge.
For deliveries within the Netherlands the delivery time is usually 1-2 business days, counted from the day the order is confirmed.
For deliveries within the European Union the delivery time is usually 2-5 business days, counted from the day the order is confirmed.
Rest of the world
For deliveries to the rest of the world the delivery time is usually 3-7 business days, counted from the day the order is confirmed.
The abovementioned delivery periods are subject to change and indicative. The delivery periods can unintentionally increase due to unexpected circumstances or busy times at the delivery service.
When the package is on its way, you will receive a shipping confirmation e-mail with a tracking link of that shipment. Please note that the tracking link works from the moment we print the label of your package.
You can check the status of your order on your Ceauture account page as well.
You can receive your order at an address of your choice (no P.O. boxes). Another possibility is to pick up your order at a service point of the carrier.
All DHL service points nearby can be found here.
All PostNL service points nearby can be found here.
All DPD service points nearby can be found here.
Small orders (1 product) within the Netherlands and Belgium are packed in a fashion pack and shipped as letterbox items. This is not only beneficial to the environment, but also easier for you as a customer since you do not have to remain at home to receive your order.
Larger orders (more than 1 product) and orders towards other foreign countries are packed in FSC-certified boxes and shipped as a parcel. In case you are not present at the moment of delivery, the carrier will try to deliver the package at your neighbors or at a service point. The carrier will then leave a card in your letterbox.
Tip: are you often away from home? Try a service point delivery or have your order delivered to your work, family or acquaintances.
Yes, this is possible. If you would like to send your order as a present, you can add an ‘Order Note’ in your shopping cart.
Payments can be made by means of iDEAL, credit card (VISA, Mastercard), Klarna (payment in arrears), SEPA authorisation, bank contact (BE), Giropay (BE), KBC/CBC (BE), Belvius direct (BE), Fort banking (DE) or by using PayPal.
You can find these payment methods at the bottom of each page.
You will receive an automatic order confirmation after your order has been paid. If you would like to receive a separate invoice, please contact our customer service.
Yes, you can. In order to place a corporate order, you have to fill in your company name in the order process. In this way, the company name will be included on your invoice.
There may be a maximum amount, depending on the payment method you choose. If you use PayPal, the maximum amount is €10,000. If you use iDeal or creditcard to pay for your order, there is no limit to your order amount. The payment limit for Afterpay depends on your payment history with Afterpay. Ceauture has no control over the limit that they set for you.
Like most trustworthy websites, we use SSL technology (Secure Socket Layer) to protect your personal information when it's being sent over the Internet. SSL is the standard for payments over the Internet and is supported by Chrome, Firefox, Microsoft Internet Explorer, Safari and other popular browsers. We use this technology to encrypt sensitive information before it is sent over the Internet. SSL technology prevents your information from being accessed when you are submitting it.
By clicking on the shopping cart a page will open containing an overview of your order. Under your item(s), you will find a section where you can fill in your voucher / discount code. The section looks like this:
When selecting PayPal at the checkout you will be asked to log in to your account to confirm the payment.
With Klarna you have the option to pay later. After receiving your order, within a few days you'll get a payment overview by e-mail from Klarna. After receiving your payment overview, you will have 14 days to pay for your order. For any questions about payment please contact Klarna.
With iDEAL you can safely and easily make online payments. You can settle your balance in the familiar internet banking environment of your own bank.
We accept payments by Visa and Mastercard. Like most trusted sites, we use SSL (Secure Socket Layer) technology to protect your personal information when it is sent over the internet. When you pay with a credit card, we will first make a pre-authorisation of the purchase cost on your card (please note: this is a temporary hold and not an actual charge on your credit card). When your order is sent, the final purchase cost will be charged to your credit card. When the order is canceled, the hold will be removed from the credit card within a few business days (this will depend on your bank). For questions about the pre-authorisation, please contact your bank.
In case your order does not meet your expectations, you have the possibility to return the product within 14 days after receipt. Please keep in mind that products can only be returned in their original, unused and unwashed conditions, together with all original labels still attached.
In order to return your order, you can easily create a return shipment here. Go through each step and choose the carrier with whom you would like to return the order.
For more information on returning orders, we would like to refer you to the following page: https://ceauture.com/pages/returns
For the rules concerning returning items, we would like to refer you to article 4 of our General Terms & Conditions. You can find this article by clicking on ‘Terms & Conditions’ at the bottom of each page.
Returning orders is free of charge.
In case you return an order, we will repay all the payments that we have received, including the dispatch costs, withing 10 working days after receipt of the products.
Note: the repayment of the dispatch costs consists of the standard dispatch costs. Any extra costs incurred will be at your own expense and will not be returned.
Yes, you can. In case you would like to exchange an item, please follow the return procedure. After we have received your item(s), we will exchange it/them. Please contact our customer service before you return items for an exchange.
No, unfortunately this is not possible. Ceauture does not have any physical stores yet.
Is your question not listed and do you want to get in touch with us? We are here for you.
Our customer service is available Monday to Friday, from 9:00 am to 5:00 pm CET. Should you have any questions outside office hours, please do not hesitate to contact us and we will do our best to assist you as soon as possible.